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Shipping Policy

Shipping Policy – Atelier Peluca

We are pleased to offer worldwide shipping on all orders.

Shipping destinations

We currently ship internationally. However, due to ongoing shipping restrictions, we are unable to ship to Russia at this time.

Processing times

All orders are processed according to the type of item purchased:

  • In-stock items are dispatched on Mondays

  • Made-to-order, custom, and pre-order items have an estimated production time of 6–8 weeks from the date of order

Please note that these timeframes are estimates and may vary depending on demand.

Shipping times

Shipping times vary depending on your location and the courier service used. Estimated delivery times will be shown at checkout where possible.

Please note:

  • Delivery times are not guaranteed

  • Delays may occur due to customs, postal services, or other factors outside of our control

Prepaid US import fees

For orders shipped to the United States, a prepaid import fee may be applied at checkout.

This charge helps cover estimated duties, taxes, or tariffs required for delivery and allows your order to clear customs more smoothly.

Please note:

  • This is an estimate based on current shipping requirements

  • It is not a profit charge, but a cost associated with international shipping

  • Additional charges may still apply depending on US customs processing

By placing an order to the United States, you agree to these terms.

Customs, duties, and taxes

For US and international orders, import duties, taxes, or tariffs may be charged upon arrival in your country.

These charges:

  • Are set by your local customs authority

  • Are the responsibility of the customer

  • Are not included in our prices or shipping costs

We do not collect or control these fees.

If an order is refused due to unpaid customs charges, it will not be eligible for a refund.

Order tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Incorrect addresses

Please ensure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or delayed shipments

If your order has not arrived within a reasonable timeframe, please contact us and we will assist in investigating with the courier.

Contact

If you have any questions about shipping, please contact us:

Email: atelierpeluca@gmail.com

 

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